Privacy Policy

1. Introduction

RAGBOT ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered chatbot platform and RAG (Retrieval-Augmented Generation) services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for a RAGBOT account (name, email address, password)
• Subscribe to our chatbot services (billing information, payment details)
• Contact us for support (contact information, messages)
• Use our chatbot creation features (usage data, uploaded documents, website URLs)
• Train chatbots with your content (documents, text data, website content)

Usage Information

We automatically collect certain information when you use our Service:

• Log data (IP address, browser type, pages visited)
• Device information (device type, operating system)
• Usage patterns (features used, time spent on platform)
• Platform interactions and performance metrics

Content Data

We process and store content you upload to train your chatbots, including: PDF documents, CSV files, DOCX files, TXT files, website content, and custom text data. This content is used exclusively to create and improve your personalized chatbot responses using RAG technology.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide, operate, and maintain RAGBOT chatbot services
• Process your uploaded content to train and improve your chatbots using RAG technology
• Generate intelligent responses based on your training data
• Process payments and manage your RAGBOT subscription
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze chatbot usage patterns to improve our Service
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our Terms of Service

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our Service, including:

• Cloud hosting and data storage providers
• Payment processing services
• Email and communication services
• Analytics and monitoring tools

Legal Requirements

We may disclose your information if required by law or in response to valid legal processes, such as court orders or subpoenas.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy:

• Account information: Until you delete your account
• Content data: Until you remove it or delete your account
• Usage data: Until you delete your account
• Billing information: As required by law and accounting standards

We may retain certain information for longer periods if required by law or for legitimate business purposes.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Request restriction of processing
• Objection: Object to certain types of processing

To exercise these rights, please contact us using the information provided in the Contact section below.

8. Cookies and Tracking Technologies

We only use cookies that are strictly necessary for authentication and security purposes. No analytics, marketing, or preference cookies are used on our Service.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us.