Terms of Service

Please read these terms carefully before using RAGBOT services.

Last updated: October 27, 2025

1. Introduction

Welcome to RAGBOT, an AI-powered chatbot platform that uses Retrieval-Augmented Generation (RAG) technology. These Terms of Service ("Terms") govern your use of RAGBOT services ("Service") operated by RAGBOT.

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

2. Acceptance of Terms

By creating an account, using our Service, or accessing our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms.

These Terms apply to all visitors, users, and others who access or use the Service.

3. Description of Service

RAGBOT provides AI-powered chatbot creation and management services that enable users to:

  • Create intelligent chatbots using RAG (Retrieval-Augmented Generation) technology
  • Upload and process documents (PDF, CSV, DOCX, TXT files)
  • Train chatbots on website content and custom data sources
  • Manage chatbot conversations and analytics

We reserve the right to modify, suspend, or discontinue the Service at any time.

4. User Accounts

To access certain features of the Service, you must register for an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and update your account information
  • Keep your password secure and confidential
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized use of your account

We reserve the right to refuse service, terminate accounts, or remove content at our sole discretion.

5. Acceptable Use Policy

You agree not to use the Service for any unlawful purpose or in any way that could damage, disable, overburden, or impair the Service. Prohibited activities include:

  • Violating any applicable laws or regulations
  • Infringing on intellectual property rights
  • Transmitting malicious code, viruses, or harmful content
  • Attempting to gain unauthorized access to our systems
  • Using the Service to spam, harass, or harm others
  • Creating content that is harmful, illegal, or inappropriate

6. Content and Data

Your Content

You retain ownership of content you upload to our Service. By uploading content, you grant us a license to use, process, and store your content as necessary to provide the Service.

Generated Content

Content generated by our systems is provided "as is" and may not always be accurate, appropriate, or suitable for your intended use. You are responsible for reviewing and validating generated content before use.

Data Processing

We process your data in accordance with our Privacy Policy and applicable data protection laws. By using our Service, you consent to such processing.

7. Billing and Payments

Certain features of our Service require payment. By subscribing to paid features, you agree to:

  • Pay all fees associated with your subscription
  • Provide accurate billing information
  • Authorize automatic billing for recurring subscriptions
  • Notify us of any changes to your payment information

All fees are non-refundable unless otherwise specified. We reserve the right to change our pricing with 30 days' notice.

You may cancel your subscription at any time.

8. Intellectual Property

The Service and its original content, features, and functionality are owned by us and are protected by international copyright, trademark, and other intellectual property laws.

Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

9. Privacy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices.

10. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for any reason, including breach of these Terms.

Upon termination, your right to use the Service will cease immediately. We may delete your account and data at our discretion.

11. Disclaimer

The Service is provided on an "AS IS" and "AS AVAILABLE" basis. We make no warranties, expressed or implied, and hereby disclaim all warranties including, without limitation, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of Liability

In no event shall we, nor our directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes via email or through the Service. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

14. Contact Information

If you have any questions about these Terms, please contact us through our contact page or at the information provided in our Privacy Policy.